Coronavirus (COVID-19) Update

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In 2020, Bleep was acquired and became part of the Global Payments Inc family. Through this collaboration, we believe that we are able to bring incremental value to our customers and our partners.

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels in many markets around the world.

As a valued partner, I appreciate the trust you place in us to support your business.

We are deeply committed to supporting our customers and team members in these unprecedented times. It’s our highest priority to ensure the health, safety and well-being of our team members, while continuing to provide business services to our partners. With the rapidly evolving nature of the Coronavirus (COVID-19) pandemic, I want to take this opportunity to update you on the steps we are taking to mitigate any impact the virus may have on our business operations.

Business Continuity

We are closely following reports from the World Health Organization (WHO), NHS, Health Service Executive (HSE) and Public Health England, Scotland, Wales, Northern Ireland and Republic of Ireland, and aligning our procedures to meet those guidelines. We began implementing our business continuity plans in impacted areas in early February and have continued to expand these efforts to the additional regions where the virus has been reported. As we continue to monitor and assess the situation, we have taken the following steps:

  • Our business continuity team monitors threats 24/7.
  • A central team, including executive leadership, has been established to monitor the outbreak and is meeting multiple times a day to assess the rapidly changing situation.
  • We have initiated world-wide testing and verification of all our critical site-level continuity plans to raise overall awareness and to verify our preparations as the virus continues to spread.
  • We have deployed our business continuity and pandemic plans globally. These plans are tested regularly across all of our offices to verify that they can function in business continuity mode as necessary.

At this time, we do not anticipate any impact to our business critical processes and these are operating normally. We are working hard to ensure that any impact to non-critical business operations are kept to a minimum. We will continue to closely monitor reports from the WHO, NHS, HSE and Public Health England, Scotland, Wales, Northern Ireland and Republic of Ireland.

Team Member Safety

The health, safety and well-being of our team members is our top priority. Based on the evaluation of risk communicated by the WHO, NHS, HSE and Public Health England, Scotland, Wales, Northern Ireland and Republic of Ireland, we have put precautionary measures in all offices and facilities, to safeguard our team members from exposure to the virus while maintaining business continuity. These include face masks, anti-bacterial hand gel, and increased frequency in cleaning key areas such as door handles, reception areas, team member kitchens and washrooms. At this time all of our offices are being cleaned and disinfected every night. Additionally, we have provided mandatory training to educate all team members about the virus and what they can do to help protect themselves.

Given the significant concern around the Coronavirus, we instituted a company-wide moratorium on corporate travel to Asia Pacific countries, excluding Australia and New Zealand, Iran, Italy and South Korea in early February. During this time, we also implemented a self-quarantine requirement for any team member that recently traveled to or from an identified high risk region. These team members must work from home and monitor symptoms for at least 14 days. Additionally, any team member who has had contact with someone who tested positive for the virus must also adhere to the 14 day self-quarantine requirement.

In early March, we prohibited cross border travel globally without executive approval and any team member traveling domestically may only do so for important business meetings. Travel restrictions apply to all team members and contractors, as well as to visiting customers, partners, vendors and shareholders. We have encouraged all team members to avoid large, non-critical events and conferences. Additionally, on March 16, we encouraged all team members worldwide with the capability and equipment required to work from home to do so until at least April 3 and asked that all meetings be conducted either over the phone or via video, regardless of if team members are working in an office or remotely to avoid group gatherings.

We continue to closely monitor reports from the WHO, NHS, HSE and Public Health England, Scotland, Wales, Northern Ireland and Republic of Ireland, and are doing everything we can in these uncertain times to continue to provide services to you and your business. We will provide updates with additional information as needed.

Thank you for your ongoing trust in Global Payments.

Sincerely,


Jeff Sloan
Chief Executive Officer
Global Payments